Orders

General Questions

• Can I get expedited shipping?
• I didn't receive the product I ordered. What do I do?
• How do I track my package?
• What shipping service do you use for your deliveries?
• What is the shipping fee? Do you offer free shipping?
• How long will the delivery take?

See all 7 articles

Order Process

• How do I edit my Autoship? (Advocate)
• How do I place a one-time (retail/shopping cart) order?
• How do I place my first order? (Customer)
• How do I edit my Autoship? (Customer)
• I meant to check out with the autoship option, but I didn't. What do I do now?
• How do I create an Autoship?

Cancellations

• I cancelled my autoship but it still processed. What do I do?
• How do I cancel my autoship? (Advocate)
• How do I cancel my order that has already processed?
• How do I cancel my Autoship? (Customer)
• As an Advocate, how can I cancel my customer’s Autoship?